FAQs

Frequently Asked Questions

Orders & Shipping

How long does delivery take?
Most orders are delivered within 5–7 business days across India. Express shipping is available at checkout.

Do you offer Cash on Delivery (COD)?
Yes! COD is available for orders above ₹500.

How do I track my order?
Once your order ships, you'll receive a tracking link via SMS and email.

Returns & Refunds

What is your return policy?
We offer a 7-day return window from the date of delivery. Products must be in their original condition and packaging.

How do I initiate a return?
Contact us at support@flowlay.in with your order number and reason for return. Our team will guide you through the process.

When will I receive my refund?
Refunds are processed within 5–7 business days after we receive and verify the returned product.

Products

Are the products genuine?
Absolutely. We only sell 100% authentic products sourced directly from verified manufacturers and suppliers.

Do products come with a warranty?
Warranty terms vary by product and brand. Please check the individual product page for warranty details.